Terms & Conditions

Acceptance of Terms

Welcome to MOC Services Clean. These Terms and Conditions ("Terms") apply to your use of our website and your interactions with our business.

By accessing or using this website, you agree to comply with these Terms to the extent permitted by applicable law.

Cleaning services may also be governed by a separate written estimate, service agreement, proposal, or other documents provided to the customer.

About Our Services

MOC Services Clean provides professional commercial cleaning and facility maintenance services throughout Orlando and Central Florida.

Depending on availability and individual service requirements, these services may include:

• Commercial cleaning
• Office building cleaning
• Janitorial services
• Warehouse cleaning
• Tile and carpet cleaning
• Pressure washing
• Disinfecting and sanitizing services
• Other agreed facility maintenance services

Service availability, scope, equipment requirements, and scheduling are determined according to the property and individual agreement.

Service Estimates and Quotes

Customers may contact MOC Services Clean to request pricing information, an estimate, or a service proposal.

Estimates may be based on information provided by the customer, including facility size, condition, location, requested services, cleaning frequency, and access.

Final pricing and scope are subject to the details specified in the applicable written agreement.

Additional services or significant changes in cleaning requirements may result in revised pricing, subject to customer approval.

Scheduling and Appointments

Cleaning appointments and recurring service schedules are subject to availability and confirmation.

Customers should provide accurate information about the property, requested service, preferred cleaning dates, and any relevant access instructions.

MOC Services Clean may contact customers if scheduling changes are necessary due to unforeseen circumstances.

Pricing and Payments

Prices and payment requirements for cleaning services are established through the applicable estimate, invoice, service proposal, or written agreement.

Customers are responsible for paying agreed charges according to the payment terms provided for their service.

Any applicable taxes, additional services, or other agreed charges should be identified in the relevant service documents.

Cancellations and Schedule Changes

Customers who need to cancel, postpone, or modify a scheduled service should contact MOC Services Clean as soon as reasonably possible.

Any cancellation charges, rescheduling restrictions, or refund terms will depend on the agreement provided for the service.

Customers should review their confirmed service documents for applicable policies.

Property Access and Security

Customers are responsible for arranging appropriate access to the property at the scheduled service time.

This may include providing instructions regarding keys, entry codes, parking, elevators, security systems, and restricted areas.

MOC Services Clean aims to respect customers' property and follow agreed security procedures while performing cleaning services.

Customer Responsibilities

To help facilitate efficient cleaning services, customers are encouraged to:

• Provide accurate service information.
• Ensure reasonable access to areas designated for cleaning.
• Inform the team about known safety concerns or hazardous conditions.
• Identify sensitive, fragile, or valuable property that may require special care.
• Communicate changes to cleaning needs before the appointment where possible.

Service Limitations

Cleaning results may vary depending on the condition of the facility, types of surfaces, prior maintenance, accessibility, and agreed scope of work.

Certain stains, damage, deterioration, or permanently affected materials may not be completely restored through routine cleaning methods.

Specialized services may require additional evaluation, equipment, or separate arrangements.

Service Satisfaction and Concerns

MOC Services Clean strives to provide reliable, professional, and attentive cleaning services.

Customers who have concerns regarding completed work are encouraged to contact our team and provide details about the issue.

Any available re-cleaning, service adjustment, or other resolution will be reviewed according to the applicable service agreement and circumstances.

Liability

Each party's rights and responsibilities concerning property damage, service performance, and related claims are governed by applicable law and any valid written service agreement.

Nothing in these Terms is intended to exclude or restrict liability that cannot lawfully be excluded or restricted.

Acceptable Website Use

Visitors agree to use the MOC Services Clean website for lawful purposes and in a manner that does not interfere with its operation.

Visitors should not attempt to gain unauthorized access to website systems, introduce harmful code, or misuse website content and features.

Intellectual Property

Website content, including text, graphics, logos, images, and design elements, may be protected by intellectual property laws.

Visitors should not reproduce, distribute, or commercially exploit protected website content without authorization from the appropriate rights holder, except as permitted by law.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

These external services may have their own terms, policies, and operating practices.

We encourage users to review the applicable third-party terms before interacting with those services.

Privacy and Personal Information

Information collected through our website or communications may be handled as described in our Privacy Policy.

We encourage visitors to review the Privacy Policy for information about personal data, cookies, and privacy-related inquiries.

View Our Privacy Policy →

Changes to These Terms

MOC Services Clean may update these Terms and Conditions from time to time to reflect changes in website operations, business practices, or applicable legal requirements.

Revised Terms will be published on this page with an updated effective date.

Governing Law

These Terms are generally governed by the applicable laws of the State of Florida, subject to any mandatory legal protections or jurisdictional rules that apply.

Any separate written service agreement may contain additional provisions regarding applicable law and dispute resolution.

Contact Information

If you have questions about these Terms and Conditions or our cleaning services, please contact MOC Services Clean.